First, the service commitment

Guotang Auto After-sales Service Hotline 0515-66682999 and service engineers and service stations all over the country provide 24-hour service 24 hours a day, accepting customer calls, problem feedback and complaints, responding to customer needs at any time, and actively returning to customers to investigate customer satisfaction .

Second, quality assurance

The quality of vehicle products produced and sold by Guotang Automobile meets industry standards and national standards, and is implemented in accordance with national laws and regulations. The vehicle related technical parameters, configuration and performance indicators are consistent with the vehicle product announcement.

1. Vehicle warranty

The vehicle is available for 24 months or with a mileage of 150,000 km (time and mileage are subject to availability).

The body frame is guaranteed for 6 years.

2. Parts warranty

New energy vehicle core assembly parts power battery, motor, electronic control provide no less than 5 years or 200,000 km warranty (time and mileage are subject to first).

Third. three free services

In order to reduce the cost of customer use, Guotang Automobile introduces the concept of “repairing and repairing” into the after-sales service process, so that the vehicle is always in good condition, prolonging the service life of the vehicle and improving the safety of driving. Comfort, reflect value-added services, and make customers more worry-free.

1. New car free check

After the vehicle arrives at the station, it will implement a free inspection service for the new car to eliminate the hidden troubles of the vehicle in the early stage of running-in, and escort the Guotang car.

2. Free new car maintenance

The new car will travel to 6000 km or 3 months from the date of pick-up by the user (whichever comes first), providing maintenance service, free of charge, axle and gearbox gear oil, grease material fee (traditional bus) The car is only free of work hours).

3. Staff training

1 The professional team takes the initiative to carry out free bus knowledge training such as passenger car driving, maintenance, safe operation and emergency treatment.

2 The professional team took the initiative to carry out professional training on bus maintenance technology for the service technicians of the special service station.

Fourth, service specifications

1. Unified service concept

Guotang Automobile always adheres to the service concept of “enterprise development and service-oriented” to provide customers with professional, satisfactory and caring services.

2. Uniform service quality

Guotang Auto's professional service team, convenient service network, and dedicated service spirit can enjoy high-quality services no matter where customers go.

3. Unified service standards

According to the unified service standards, Guotang Auto Service Engineers use professional service procedures and operation methods to serve customers, and customers enjoy standardized and unified services.

4. Uniform charging standards

Guotang Automobile has established detailed service cost standards and accessory price standards according to the types of vehicles, accessories and working hours, ensuring that the prices given to customers are unified, open and transparent.

Five. Service guarantee

1. Expert team

Guotang Automobile has a team of professional technical experts and service engineers in the domestic bus industry, providing professional services to customers with solid technical skills.

2. Genuine accessories

Guotang Automobile guarantees to provide original genuine parts and provide spare parts guarantee service for customers throughout the life to ensure the timeliness of all the spare parts supply services in the vehicle life cycle. The customer's quality warranty and emergency adjustments are implemented within 24 hours. .

3. Advanced technology

High-tech products have passed China's national compulsory product certification (referred to as: 3C certification), product consistency certification, product environmental information certification, quality management system certification, etc., quality is guaranteed, products are reliable.

4. Professional engineer

The service engineer of Guotang Automobile must pass the two-year internship work in the factory, and undergo strict training and practical operation in various positions of the assembly line and the debugging line. It has a comprehensive grasp of the whole vehicle parts and system parts, and can easily cope with it. Various problems during the operation of the vehicle.

5. Holding a certificate

Guotang Automobile's after-sales service personnel are all certified to work, and have a variety of skills certificates such as electrician special operation certificate and vehicle maintenance technician certificate; formulate an assessment system for employees, and conduct comprehensive assessment from behavioral norms, technical capabilities, service attitudes, etc. Employees are motivated to provide more professional services to customers.

Six, customer care

1. Complete vehicle information file

Establish vehicle profile information for newly purchased vehicles, conduct telephone tracking and return visits and service consultation and support within 3 months.

2. Lifetime free technical consultation

Guotang Automobile is committed to providing free and long-term technical consulting services for vehicles, actively assisting customers in handling vehicle problems and ensuring the normal operation of their vehicles.

3. Regular inspection service

On the occasion of the hot season every year, we provide high-temperature safety inspection services for customers' vehicle power and energy systems, and conduct safety surveys. Provide technical guidance services for customer maintenance work free of charge according to the mandatory maintenance requirements of the vehicle.

4. Active customer care

Think of the customer's thoughts, and the customer's urgency, every year in the rainy season, the winter rain and snow low temperature, the summer high temperature and other bad weather, the CSR era electric dispatched after-sales staff to inform, send a letter, WeChat, SMS form to remind customers in advance Do a good job in prevention and serve customers with sincerity and enthusiasm.

5. Service activities

Provide customers with a variety of service activities to provide comprehensive professional repair and maintenance services for customers' vehicles.

6. Regular follow-up visits

Within 3 days of the end of the service, there is a service hotline to follow up on the customer's telephone to understand the customer's satisfaction with the service.